Terms & conditions

Seller & contact

Legal seller: [legal name]. Registration / individual activity number: [number]. VAT number, if applicable: [number / not registered]. Registered address: [address]. Customer service email: [email]. Phone: [phone]. Trading as The Vow Atelier.

Prices & payment

Prices are shown in euros (€). Personalised pieces are paid online by card through Stripe. Booth, backdrop, cake and film requests are enquiries: availability and the final offer are confirmed before a payment link is sent.

VAT status, invoice information, booking deposits and payment deadlines: [confirm]. Any delivery or other additional charge must be disclosed before you commit to payment.

Personalisation & order confirmation

Check spelling, sizes, colours and quantities before ordering. Product photographs and colour previews are illustrative; this does not limit your rights if goods are faulty or do not match their description.

Contract formation, order-change deadline and approval process for personalised wording: [confirm]. Your statutory consumer rights always apply.

Hire, cakes & films

Hire setup, collection, access requirements, damage deposits, cancellation and rescheduling terms: [confirm]. Cake ingredients, allergens, storage instructions and cancellation deadlines: [confirm before accepting cake orders].

Film revision allowance, music and image rights, permitted uses, production start and cancellation terms: [confirm]. If digital delivery starts during the withdrawal period, any required express consent and acknowledgement of loss of withdrawal rights must be collected separately before delivery; these draft terms do not collect that consent.

Complaints & disputes

Contact [customer service email] with your order reference and complaint. We will provide a reasoned response within 14 days, subject to applicable Lithuanian consumer law. If unresolved, you can contact the Lithuanian State Consumer Rights Protection Authority (VVTAT); current details are at vvtat.lrv.lt.

These terms do not remove mandatory protections available to consumers in their country of residence. Applicable law and dispute-handling details: [confirm with legal review].